Last Updated: November 2025

The Trustee for Wellbeing HQ Trust (ABN 97 797 455 154)

Trading as Wellbeing HQ and CrossFit Wellbeing

Email: hello@wellbeinghq.com.au

Website: www.wellbeinghq.com.au

Overview

At Wellbeing HQ and CrossFit Wellbeing, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services, using our website, or becoming a member, you agree to this Privacy Policy.

Information We Collect

We collect personal information that helps us deliver high-quality coaching, manage memberships, and communicate effectively with our community. This may include:

• Personal details: Name, date of birth, address, phone number, email, emergency contact

• Health information: Relevant medical history, injuries, or conditions to ensure safe participation

• Payment details: Processed securely through our third-party provider (Wodify)

• Membership and attendance information: Class bookings, performance tracking, and communications

• Media: Photos or videos taken during sessions or events, used only with prior signed consent for marketing and promotional purposes

• Website information: Contact form submissions, and where applicable, limited data via cookies or analytics tools

How We Collect Information

We collect personal information when you register or enquire via our website or contact forms, sign up for memberships, programs or events, communicate with us via phone, email, or social media, or interact with third-party systems such as Wodify or Facebook Ads. Health information is collected only where relevant to your fitness participation and with your consent.

How We Use Your Information

Your information is used to manage memberships and bookings, provide safe and effective coaching, communicate updates, schedules and offers, process payments, maintain records, and improve our programs, services and member experience. We may also send occasional promotional emails, which you may unsubscribe from at any time. We will never sell, rent, or trade your personal information.

Disclosure to Third Parties

We may share necessary information with trusted third parties that help us operate our business, including Wodify (our member management and payment platform), email or marketing service providers (for communication and promotions), IT and cloud storage providers, and regulatory authorities where required by law. Some providers may store data overseas. Where this occurs, we take reasonable steps to ensure your data remains secure and handled in accordance with Australian Privacy Principles.

Storage and Security

We store all information digitally using secure systems and take reasonable precautions to protect it from misuse, loss, unauthorised access, or disclosure. While we use reputable third-party platforms, please note that data transmission over the internet cannot be guaranteed as completely secure.

Photos and Media

From time to time, Wellbeing HQ and CrossFit Wellbeing may take photos or videos during classes, events, or community activities. These will only be used for marketing and promotional purposes with your prior signed consent. You may withdraw your consent at any time by contacting us at hello@wellbeinghq.com.au.

Access, Corrections, and Complaints

You may request access to or correction of your personal information or ask for corrections at any time by contacting us at hello@wellbeinghq.com.au. If you believe your privacy has been breached, please contact us immediately. We will investigate your complaint promptly and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information

Commissioner (OAIC).

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The latest version will always be available on our website.

Thank you for trusting Wellbeing HQ and CrossFit Wellbeing.

Our goal is to create a safe, supportive environment where every member — young or old — can improve their health, fitness, and wellbeing with confidence.